During onboarding, we typically create four starter templates tailored to your team’s goals and objectives. From there, you can create as many additional templates as needed and use our Template Gallery to access templates for the most common sales scenarios. All templates are branded and can be easily customized.

You can communicate in any language you prefer, with no additional cost for using multiple languages.

One user can access multiple property accounts and it will only count as one user license.

Yes, this is one of the key benefits of UpMail. Hotels and hotel groups have full autonomy over the management of templates, content, and users. Additionally, settings can be implemented to ensure that templates and standards are maintained and not compromised.

Yes, our multi-property features enable you to manage a centralized library of corporate templates, documents, and digital content. You can deploy templates across all your UpMail accounts to align with your sales strategy and enhance sales agility. The templates automatically adapt to the branding of each UpMail account, allowing each property to use them immediately or customize them as needed.

Yes, UpMail offers great flexibility as a self-service platform. Our Customer Support team is always available to assist with brand updates as well.

Yes, our multi-property features enable you to centrally manage the branding of all your UpMail accounts across multiple brands.

You can also pre-configure default templates and content for any new UpMail account, ensuring quick onboarding and deployment of your corporate best practices.

Yes, every email sent is tracked, so you can see when your customer opens it and what they click on within the email, including any e-signatures.

Yes, UpMail features a comprehensive email tracking dashboard that provides detailed insights into both team and individual activity. It summarizes the effectiveness of each communication and tracks the performance of various templates and content.

Yes, our multi-property reporting feature lets you aggregate data from multiple UpMail accounts into a central dashboard. You can analyze the data by brand, region, and even drill down into individual UpMail accounts.

We assign each client a dedicated account manager for personalized support. UpMail customer support is available via email and instant live chat. There is no additional cost for support; it is included in the product license fee.

Instant Live Chat within your UpMail account allows your team to communicate with the UpMail Customer Success team. Our detailed knowledge base and online training portal are also great resources for UpMail users.

All users receive live virtual training during the onboarding process and have access to an online training portal. Additional live virtual training sessions can be scheduled upon request after the initial onboarding.

Yes, UpMail integrates with your email server (Office 365 or Gmail) to send emails from your corporate email address, ensuring a high deliverability rate. You can also view the sent emails in your Sent Items folder in Outlook/Gmail.

UpMail is not a third-party email platform like Mailchimp; instead, it sends emails directly from your own email account. As long as your emails are not already being blocked or moved to spam, and follow email best practices they will be delivered effectively with UpMail.

Images sent through UpMail should not be blocked when sending to clients, as emails are sent from your own email account. However, the deliverability of images can depend on the recipient’s email settings and filters. To ensure images are visible, it’s important to follow best practices for email content.

All agreements are annual.

No.

Pricing is tailored to your company’s objectives, team structure, IT infrastructure, and budget. This approach ensures that the solution includes the appropriate onboarding program, training, and reporting to meet your specific needs.

Please contact our sales team to find out more.

3 users per account – additional licenses are available at an extra cost.

If the commercial agreement is at a group level then yes, users’ licenses can be adjusted and allocated based on the specific needs of different hotels within your group. If some hotels require more licenses than others, you can distribute and manage the licenses accordingly.

One user can access multiple property accounts and it will only count as one user license.

Yes, UpMail offers two types of users: UpMail Champions and end-users. UpMail Champions have access to additional account admin features, but their license cost is the same as that of end-users.

All users accessing UpMail need a license, even if it’s to only access the reporting.

Yes, UpMail offers various configurations for property and cluster sales teams. Additionally, users can be assigned to multiple UpMail accounts if required.

Yes, one of the key benefits of UpMail is that hotels and hotel groups have full autonomy over managing users, templates, and content.

Yes, with UpMail for Business Development, you can easily upload your contact list from Excel or create it from Salesforce, and then automatically send emails from UpMail. You can email up to 200 recipients in a single email, and each recipient will see it as a one-to-one communication.

Yes, with UpMail for Business Development, you can send emails to up to 200 recipients per day.

Yes, UpMail offers an e-signature add-on feature that allows you to get documents signed electronically and track communications.

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UpMail’s multi-property features are designed to help hotel groups centrally manage UpMail accounts and templates for their properties. These features include control over branding, default account setup for new hotels, centralized corporate libraries of templates, and multi-property reporting.

Yes, all emails sent from UpMail are mobile responsive.

Yes, emails sent from UpMail can be saved as a PDF.

Yes, UpMail can streamline any communications process, including for event servicing teams in catering sales hotels. It helps standardize customer communications and supports upselling efforts.