Training & Support Resources

Explore our extensive support resources to find the answers you are looking for. If you have any questions you can find here, please send them through our Live Chat on Intercom or via email to

Fully Comprehensive Training Portal

From new users to advanced administrators complete our series of online courses and become a true power user. Anyone can access and track your progress directly from the UpMail platform.

Live Chat Support

Get instant answers with our Live Chat support. No matter where you are in our application you can get answers from our live support team. 

Shortcut Tips & Tricks

Get quick access to the most commonly asked questions with graphic and video explinations. 

Robust Helpdesk Articles

Find all of your answers with video and screenshot support to help guide you through any process. 

Need inspiration on what you can create?

View our full library of communication templates that help tell your sales story.

Hotel Reactivation

Reactivation Pack Onboarding Webinar Series

Go to the full onboarding webinar page that will breakdown the webinar in digestible videos.

If you have any questions about this webinar ahead of time, please contact me directly using our Live Chat or by email to You can also find additional resources and support by accessing our Help Centre.

A guide to reactivate your
Hotel B2B & MICE Revenues

This online resource is to help hotels and sales professionals navigate through this crisis and prepare in the reactivation of B2B and MICE revenues following best practice communications.

Wrap up your Christmas prospects

faster this year

This webinar provides your sales teams with a simple and easy step-by-step guide to prospecting for your Christmas Events.

It’s an easy way to get your sales teams up to speed with the essentials needed in 2019 to generate more bookings and grow your M&E revenues.

The way hotel sales teams interact with prospects has changed and we’ll make sure your teams don’t miss on out the new trends and revenue opportunities!

For more information about UpMail, take a look at our blog

MICE & Group Sales of tomorrow & Technology

MICE & Group Sales of tomorrow & Technology

What has fundamentally changed in Group Sales? What are the implications for Marketing and Sales strategies for hotels and how to leverage technology best? – That’s discussed in this COLLECTIVE #MICEBEAT session, which was streamed live on Linkedin and Youtube on 7th December 2021.