HSMAI’s Sales Leader Forum
Jan 31st, 2020 | 3 min read
The Sales Leader Forum is organised by the HSMAI Sales Advisory Board
How to make Revenue Management find its second wind by integrating Sales and Marketing?
Breaking down those Silos
A “commercial team” is far more powerful than as individual disciplines. Revenue, Sales, Marketing and Distribution must work as one if to truly benefit from the collective knowledge, innovation and spirit of their team.
Man vs Machine
Learning how to leverage AI to the benefit of your strategic goal, freeing up your commercial talent (people) to nurture relationships and embrace a culture of innovation.
A 360 VIEW | Focus on cross-functional strategic thinking and expansion of traditional roles
PANEL SESSION | Amanda Elder (Kempinski), Anant Vithlani(Nordic Choice), Michael Simon (Marriott) and Niels Mekenkamp (Cendyn). A lively discussion on the role of the General Manager and traditional hotel sales.
WHAT’S ON THE HORIZON | The Changing Landscape of B2B hotel sales
A real thought provoking round table session moderated by Antoine Asselin (UpMail)
- Audience of approx 45 pax from hotel sales leadership
- Asked what are the top 3 changes/threats in Hotel B2B Sales over the next 5 years?
Notes from round table discussion were:
A real belief amongst the forty strong audience that tech will continue to disrupt travel and therefore impact the role of the traditional B2B hotels sales
An evolving client profile
– Change in buyers
– GenX to Millennial Gen Y and Gen X
– Wanting and having different needs in business travel and event planning
– Impacts the way they want to buy
Freedom within Travel Policy
Acceptance that the traditional RFP process will slowly fade in importance due to the changing landscape of travel procurement!
Total revenue focus
Sales managers will be tasked on selling total hotel revenue rather than just room nights and M&E
Heightened skill set requirement
There could be a reduction in headcount for both ‘on’ and ‘off’ property sales due to continued tech disruption, the skill set would change, needing to be able to multitask and become a real expert of their own industry, but equally of their prospects/ client.
A change in KPI’s
A changing role equally impacts the way the sales person will be measured – so organisations must adjust the KPI’s to maximise the output from their talent
Common acceptance that the traditional hotels sales role has adapted to present day changes but to remain successful and relevant to their customers, they must be savvy with the use of tech in their role that will enable them to achieve more.
Be an organisational learner and staying current with industry movements and above all, be the salesperson that is remembered for what they do and take ownership in finding a solution.
The Future of Business Travel
Director Global Lodging | Egencia
Managing Director | Tripbam Europe
Area Manager Business Travel - North Europe | Booking.com
Exceed Planner Expectations With Exclusive Global Insights
Speakers Karla Pearce (Marketing) & Oscar Carty (Sales)
Insightful session from Karla and Oscar who shared the results from a 2019 UK study from 500 qualified meeting planners.
Top 3 PAIN points that bookers experience:
- Comparing proposals
- Making a final decision
- Negotiating with venues
Why don’t planners return?
- Variety of event space
- Limited experiences
- Location of venue
Note: Price not mentioned!!
75% of RFPs are AWARDED TO THE 1ST 3 TO RESPOND!!!!
How can Hotels and venues can help secure the booking?
Top 3 Results!
- Attention to detail, follow the brief
- Speed of response
- Trustworthiness (COMMON theme from today’s conference!)
Top 10 factors influencing the bookers decision:
10. Mtg Space lay-out
8. Venue cost
7. Free amenities
6. Customer service
5. Brand / chain
3. Ease of staging the event
2. Unique atmosphere of venue
Top. **Existing relationship with venue / hotel**
The HSMAI Europe Awards
We completed the day with the HSMAI Europe Awards 2019, which recognise the people and companies that deserve to be awarded for their great work in Hospitality, travel and tourism in 2019.
The full list of nominations and winners will be published on the HSMAI website.
Great company and great connections make these evenings even more memorable!
What has fundamentally changed in Group Sales? What are the implications for Marketing and Sales strategies for hotels and how to leverage technology best? – That’s discussed in this COLLECTIVE #MICEBEAT session, which was streamed live on Linkedin and Youtube on 7th December 2021.
The customer buying process has changed dramatically since the beginning of the internet. This is how you adapt to the latest trends and expectations.
More than ever customers are making their buying decisions online. Make sure you are providing the best customer journey.