To showcase its unique offering with B2B partners, Iberostar takes advantage of its own library of engaging digital content. This includes captivating imagery, professionally produced videos, and detailed brochures with links to several webpages in many languages. All great things. But, Iberostar still had difficulty distributing relevant content targeted to the right partners quickly and efficiently. That’s where UpMail comes in.

Solution

To solve this challenge, UpMail suggested that Iberostar international sales representatives adopt a series of customizable email templates. They would be specifically designed for their regional sales teams, who each have unique B2B communication requirements.

These templates provided maximum flexibility when it came to language preference and access to relevant imagery and content. Highly adaptable, the templates could meet precise needs for Iberostar, including a new hotel opening or an exclusive offer for partners. They could also work just as well for more generic requirements, such as invitations.

Iberostar representatives simply had to register on their UpMail account (super easy) and install the Outlook plug-in to access it. In no time and with ease, team members were creating highly personalised and engaging emails for their B2B regional partners.

Based on real time data, members could analyze response rates and see which emails and templates performed best. They then shared this actionable information across teams.

Result

The results were impressive. UpMail helped Iberostar streamline communications across their entire international sales team. This was achieved while still maintaining a high level of flexibility for their respective regions and type of clients.

The ability to create highly personalised sales communications (in different languages) and to share quality and relevant digital content across sales teams had a big impact for Iberostar. Here’s how:

• With data that was easy to access and understand, sales team members made smarter choices
• The level of engagement with B2B partners increased
• Iberostar was able to truly differentiate itself as a luxury brand

Iberostar international sales teams are now equipped with an impressive level of agility. When a last minute opportunity or business need arrives (think a hotel with a low occupancy), individual team members are on it. They can quickly communicate with their most appropriate channel in just a few clicks.

Iberostar initially started with six templates on their account, but that quickly grew to more than 20. Users created additional templates based on the various types of communication required. More than 48,000 personalised B2B sales emails have been sent in just the last twelve months. With UpMail, the Iberostar team is now equipped with an easy, efficient, and smart tool to increase their sales performance.